Luxury & Hospitality Futures 2020 : Online Event

As the world ground to a halt in 2020 under the grip of Covid-19, the pandemic proved the fragility of a luxury sector that’s reliant on physical spaces and the specific individuals who seek out these places, whether they be tourists heading for heritage stores, souvenir-seekers or experience-chasing itinerant luxurians.

Now, as we look towards 2021, our new Luxury & Hospitality Futures report explores how both sectors are responding to the near- and long-term impacts of the pandemic, featuring practical insights and inspiring case studies to engage, enthral and boost loyalty among consumers in the inter-Covid era.

We reveal how luxury consumers and brands are navigating our collective new normal, with the emergence of local luxuries, the recalibration of self and privacy, and the formation of close-knit communities in the digital realm.

Also inside this report is our latest luxury and hospitality macrotrend, Omnilux Lifestyles. Here we reveal the opportunity for luxury to embrace technology to provide anytime attainment anywhere in the world for luxurians, at a time when many remain cautious about resuming their pre-pandemic lifestyles and consumption behaviours.