The Future of Service Report 2017

From New Intimacy Offers to Sharing Economy Tactics, get to know the trends that will shape the lifestyle industries.

Overview 

New thinking is urgently required as today’s on-demand culture continues to redefine everyday expectations. How can brands create meaning and grab people’s attention when our interactions are becoming faster and shallower? 

The Future of Service report is your guide to navigating this changing landscape and is designed to equip your business with the knowledge of the key macrotrends that are shaping how tomorrow’s consumers will behave. Packed with pertinent market insights and best-in-class case studies, it is an authoritative analysis that will help you to keep one step ahead. Covering diverse topics across a range of sectors including retail, hospitality and luxury, the report will arm your team with the tools they need to build strategies that create a pivotal point of difference.

What's inside the report?

Global market analysis, rising trends, case studies and consumer insights are combined to provide a road map for innovators to navigate the future of service.

: Drivers

The key drivers that are changing consumers’ expectations about in-store and digital services, from a need for speed to more experiential offerings.

: Trends

The key trends that are shaping the future of service, including Geo-aided Delivery, Smart Advice and Influencer Bots.

: The Future of Service Toolkit

The strategies that brands must adopt when reconsidering their service offering, including addressing the desire for convenience and humanising the digital experience.

 *This is a downloadable PDF report. Please consider the environment before printing.